Customer Service App overview
Leverage automation, analytics, and artificial intelligence to reduce wait times and eliminate confusing processes. Always-available virtual agents provide answers through self-service or intelligently route cases from any channel to the right agent for quick resolution.
Preferred vendor
A survey asked 6,700 enterprise decision-makers worldwide about their ERP purchasing intentions. More than half chose Microsoft Dynamics as their preferred next investment.
Source: ICT Enterprise Insights 2013, Ovum Research.
Lower costs
Research by Panorama Consulting identified Microsoft Dynamics as the Tier 1 ERP solution with the lowest total cost of ownership.
Source: Clash of the Titans 2016, Panorama Consulting Solutions.
Market share
In the manufacturing industry Microsoft Dynamics has greater market share than other Tier 1 ERP vendors.
Source: The 2015 Manufacturing ERP Report, Panorama Consulting Solutions.
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If you're considering Microsoft Dynamics 365 for Customer Service, or just want more information, we're happy to answer all your questions.