Product overview

Optimise scheduling and allocate resources quickly. Dynamics 365 for Field Service is a complete Field Service management solution that enhances technician productivity, reduces operational costs, and increases customer satisfaction and loyalty.‍

Dynamics 365 for Field Service capabilties

Optimised resources

Boost first-time fix rates by automatically dispatching the right resources.
Give dispatchers efficient tools to manage resource assignments across multiple work orders.
Offer leading-edge technologies such as HoloLens mixed reality headsets to provide remote maintenance, anywhere, at any time.

Predictive maintenance

Apply predictive analysis to data from IoT devices and sensors and generate work orders automatically.
Detect, troubleshoot and resolve issues remotely, before customers even know about them.
Implement just-in-time predictive maintenance plans and clean, repair, or replace parts only when necessary.

Customer engagement

Increase trust by making quote, contract, and scheduling information transparent and accessible.
Keep customers fully informed during every interaction through a self-service customer portal.
Communicate proactively through automated appointment reminders and real-time technician location tracking.

Unified platform

Adapt the application to changing needs with no-code visual editors and flexible tools for building web and mobile apps.
Reduce the cost and complexity of operating a global infrastructure with the trusted Microsoft cloud platform providing state-of-the-art security and compliance.
Automate processes across Dynamics 365 applications and third-party systems through an extensible and flexible platform.

Field Service overview

Field Service provides the tools to easily manage all service agreements – including recurring service calls and contracts, installed products, and warranties – across customers and locations. Technicians have access to real-time customer information and guidance, anytime, anywhere, on any device.

Why choose Dynamics 365?

Preferred vendor

A survey asked 6,700 enterprise decision-makers worldwide about their ERP purchasing intentions. More than half chose Microsoft Dynamics as their preferred next investment.

Source: ICT Enterprise Insights 2013, Ovum Research.

Lower costs

Research by Panorama Consulting identified Microsoft Dynamics as the Tier 1 ERP solution with the lowest total cost of ownership.

Source: Clash of the Titans 2016, Panorama Consulting Solutions.

Market share

In the manufacturing industry Microsoft Dynamics has greater market share than other Tier 1 ERP vendors.

Source: The 2015 Manufacturing ERP Report, Panorama Consulting Solutions.

Speak to a Dynamics 365 for Field Service expert

If you're considering Microsoft Dynamics 365 for Field Service, or just want more information, we're happy to answer all your questions.

Part of suite

Dynamics 365

Availability

InStock

References

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Ewa Franczak

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Director of Finance and Administration, WPP London

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Dr. Rick Dannert

Project Manager, New Yorker