Westfield
Westfield implemented a full Microsoft Dynamics AX system, extended with a Rental module for managing retail units and workflow processes supporting the construction process.
One of the largest owners and managers of shopping centres in the world
Westfield is a shopping centre brand that has belonged to the Unibail-Rodamco-Westfield group since 2018. The company’s origins go back to Australia, and at the time of the project Westfield was one of the largest owners and operators of shopping centres in the world. Its portfolio comprised 35 properties, including flagship centres in London, New York, San Francisco and Los Angeles. Today, 41 centres in the US and Europe operate under the Westfield brand.
Project Description
The project for Westfield involved a full implementation of Microsoft Dynamics AX.
The scope of work included gathering functional requirements, gap analysis, technical specification documentation, software development and implementation, a work package with unit and system testing, and user training and documentation.
The project also included the development of a Rental module for managing retail units across the company’s portfolio, and workflow processes supporting the construction process, such as snag list management.
Challenge
- The need to implement a full ERP system for the owner and operator of 35 shopping centres
- No standard functionality for managing retail units across the company’s portfolio, which required a dedicated Rental module
- The need to adapt the system to the specifics of a company that controls the entire property lifecycle, from design and construction to leasing, management and marketing
- The need to support the construction process, including snag list management, through automated workflows
Solution
- Full implementation of Microsoft Dynamics AX
- Development of a Rental module for managing retail units across the company’s portfolio
- Development of workflow processes supporting the construction process, such as snag list management
Benefit
- Full implementation of Microsoft Dynamics AX as a system supporting the company’s processes
- The Rental module brings order to the management of retail units across the whole portfolio
- Workflow processes improve the construction process, including snag list management
- A system tailored to the client’s needs thanks to gap analysis and dedicated software development
- A stable solution assured by unit and system testing
- Users prepared to work in the system thanks to training and documentation
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