+2000
90%
+13 years
About the service
Implementing Dynamics 365 is just the beginning: the system is dynamic, receives updates, and grows alongside your organization. Without ongoing support, tickets pile up, updates accumulate, and system knowledge fades.
ANEGIS provides support across three levels: from responding to tickets within an SLA and proactive monitoring, health checks, and updates, to implementing minor improvements on an ongoing basis. This ensures that Dynamics 365 remains stable, up-to-date, and continues to deliver value, all while keeping support costs predictable.
A system doesn't stand still after deployment. Without maintenance, it begins to degrade.
Dynamics 365 operates on a continuous update model and grows alongside your organization. Left unattended, it creates risk, costs, and user frustration.
- Support requests without guaranteed response times. A lack of SLA means issues pile up and work grinds to a halt.
- Updates accumulate and cause unexpected issues. Without managing One Version waves, updates become a risk rather than a routine.
- System knowledge fades. Staff turnover and a lack of documentation mean no one knows "why it works this way."
- Improvements without an owner. Necessary minor changes are delayed because no one is handling them on an ongoing basis.
- Problems only noticed after a failure. A lack of proactive monitoring means reacting only after something has already stopped working.
- Unpredictable support costs. Ad-hoc support is both unpredictable and expensive.
Ongoing support for active Dynamics 365
Ticket and incident handling
We take in tickets, prioritise them, and resolve them within an agreed SLA.
Proactive monitoring
We keep performance and availability under constant watch, including in Application Insights, so we react before the user does.
Periodic health reviews
We assess the system's condition regularly, before small problems have time to grow.
Update management
We plan and test successive One Version waves so they land without surprises.
Minor improvements and development
We handle small changes as they come, and for larger ones we prepare a recommendation and a scope estimate.
Keeping knowledge and documentation
We document the configuration and the solutions put in place, so knowledge of the system does not depend on individuals.
Reporting and service review
We provide regular reports on tickets, SLA performance, and system health, and discuss them with you at reviews.
The real value delivered by ongoing care
- Stable system performance. Support requests handled within SLA.
- A reliable system with no surprises. Updates are planned and tested.
- Less risk and downtime. Thanks to proactive monitoring.
- Continuous value growth. Small improvements implemented on an ongoing basis.
- Knowledge that stays with you. Documentation and a dedicated team instead of reliance on individuals.
- Predictable support costs. Ongoing maintenance instead of unpredictable interventions.
Products that help us drive change
We support projects based on Dynamics 365, including Finance, Supply Chain Management, Commerce, and Project Operations, as well as the Power Platform, focusing on integration, data, and performance. This support integrates with our broader service offering, ranging from staff augmentation and project recovery to post-go-live maintenance.
Proven performance, reliable results
- SLAs and prioritiesClear response and resolution times, based on criticality.
- Proactivity over reactivityMonitoring and reviews catch issues before they strike.
- Environment expertiseA dedicated team that knows your configuration, integrations, and processes.
- Knowledge continuityDocumentation and cross-training so the service doesn't rely on a single person.
Why you should entrust us with your maintenance services
- Exclusive focus on Dynamics 365. We manage the system we know inside out.
- Proactive, not just reactive. Monitoring and reviews instead of firefighting.
- A full spectrum of services at your fingertips. From maintenance, updates, and extensions to project recovery.
- Presence in Poland and the UK. Local support as well as support for international environments.
- Success by Design methodology and risk control. We also specialize in rescuing at-risk projects.
From the initial consultation to a fully operational system
Switching systems doesn't have to mean chaos. We guide you through five steps so that at every stage, it’s clear what is happening, why, and what the next step will be.
Discovery call
Free consultation: we learn about your situation, goals, and constraints. No strings attached and no sales pitch.
Analiza i rekomendacja
We map processes and requirements, assess platform fit, and recommend the scope, path, and approach.
Plan i decyzja
Schedule, budget, roles, and decision gates. You make project decisions based on facts, not assumptions.
Phased implementation
We implement step-by-step, with testing, risk control, and reviews at every milestone.
Stabilizacja i opieka
Launch with a contingency plan, post-launch support, and transition to ongoing maintenance.
See how we transform tech companies
Microsoft Dynamics 365 modernisation for a global advertising holding
Becker Manufacturing: ERP transformation
Microsoft Dynamics 365 Finance development for Eton Shirts
OSTP Group
Proactive care that stays ahead of problems
We provide Dynamics 365 support across three levels: SLA-based incident response, proactive monitoring with updates, and ongoing system enhancements. The result: a stable, up-to-date system and predictable support costs.
Three levels of care, from reaction to growth
Great service is about more than just reacting to problems. We operate on three levels simultaneously.
Reactive level: tickets and incidents
We take in and resolve tickets within an SLA, with priorities based on criticality. This is the baseline: when something breaks, you know in advance who will fix it and when.
Proactive level: monitoring, health, and updates
We monitor performance and availability, run periodic reviews, and plan and test One Version updates. This is the difference: we catch problems before they halt work.
Development level: improvements and continuous refinement
We handle small changes as they come, and for larger ones we prepare recommendations: extensions, integrations, optimisation. This is growth: the system does not just run, it brings you more and more.
Collaboration models
See other services
Dynamics 365 updates
Keep your Dynamics 365 environment on the current version, using new features and security without disrupting daily work.
Dynamics 365 environment audit
We will analyse the configuration, performance, and security of your Dynamics 365 environment, pointing out areas to optimise.
Functional extensions
Extend the standard capabilities of Dynamics 365 with functions tailored to your business processes and industry requirements.
User training
We will prepare your employees to work effectively with Dynamics 365, matching the scope of training to their roles and daily tasks.
Frequently asked questions about Dynamics 365 support services
How does managed support differ from project support?
Managed support is ongoing care for a running system: tickets, monitoring, updates, and minor improvements within an SLA. Project support is reinforcement for your team on a specific project or larger change.
What does the SLA cover?
Agreed response and resolution times, depending on how critical the ticket is. We set the scope and levels together.
Will you take over support for a system implemented by someone else?
Yes. We start by getting to know the environment, with an audit if needed, and then take it into support, including after a project recovery.
Does support include developing the system?
Yes, in the scope of minor improvements. Larger changes, such as extensions or integrations, we deliver as separate work, and the recommendations for them come out of the support engagement.
How is support billed?
As a package with an SLA, hourly, or as a flat fee. We match it to your scale and needs, so the cost stays predictable.
Let's talk about your project
Let us know what you need: implementation, migration, system development, or a question you’re looking to have answered. We’ll get back to you with a concrete proposal for the next step - not a sales pitch.
