ANEGIS Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences

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ANEGIS, a European leader in optimization and automation of business processes, today announced a partnership with Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, to provide contact center solutions that organizations in Poland can leverage to unlock the potential of delivering great customer experiences (CX).

Through this partnership, ANEGIS customers will now have access to the full suite of Talkdesk cloud contact center solutions, including the company’s flagship solutions Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™. Combining enterprise performance at scale with consumer simplicity, Talkdesk CX Cloud allows companies to easily adapt contact center operations to the evolving needs of customers, customer service, and sales teams, resulting in increased productivity, customer satisfaction, and cost savings.

“ANEGIS focuses on innovative solutions that enable companies to build competitive advantage. And because a successful business strategy puts the customer at the heart of the business, contact centre platforms that deliver exceptional customer service across all communication channels at any time, and ensure a positive customer experience, fit perfectly with this focus. Talkdesk provides such an end-to-end customer contact environment. Organisations that implement Talkdesk CX Cloud do not need any other solutions, as Talkdesk can be easily integrated with different types of software, for example Microsoft Dynamics 365 applications,” said Michal Tekiela, chief executive officer, ANEGIS.

At the forefront of CX technology innovation, Talkdesk infuses the power of AI into every element of its products and services. Its most recent innovations include the introduction of the industry’s first human-in-the-loop technology for contact centers. Talkdesk is also changing the CX game with the first purpose-built industry-specific products for contact centers.

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