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In an age of commoditized products and services, companies look to customer experience as a key competitive differentiator. Supports the omni-channel, which enables consistent experiences across any combination of self and assisted service engagements. It provides peer-to-peer community support, with seamless transitions to high-touch agent interactions, or field service when there is a need of onsite help. We encourage you to check the guide to Dynamics 365 for Customer Service where you can find helpful information on Microsoft products.