Customers’ expectations for service have risen to include a seamless and consistent customer experience regardless of which communication channels or touchpoints they use throughout their journeys. Enterprises must transform their service operations to deliver differentiated service experiences that keep their buyers satisfied and loyal to their brand, ultimately leading to increased company revenue. Microsoft provides a unified platform, which enables your agents to respond quickly to customer and market changes.
2015, Microsoft commissioned Forrester Consulting to evaluate how customer service strategies are changing in the age of the customer, what is driving new initiatives, and how companies are overcoming challenges to meet increased client expectations. Here we present the results of the survey.
"Based on our cooperation, we confirm the experience, professionalism and realibility of ANEGIS employees. We recommend this vendor as a reliable business partner."
"ANEGIS provided excellent support for our Dynamics AX Parent Company finance installation. Their consultants are top quality, highly effective professionals."
"ANEGIS’ commitment and reliable approach were a key factor in our decision to work with them, and they continue to deliver in an effective and timely mannner."
"Our go-live was successful! Thank you to all of you. Let me repeat that I am really thankful!"