Copilot in Dynamics 365 without chaos: architecture, knowledge and best practices
About
Copilot in Dynamics 365 can genuinely support users - speeding up work, inspiring new ways of operating, improving access to information and supporting decision-making. In practice, however, many organisations question its real value. They report inconsistent responses, lack of business context and low user trust. Is this a limitation of the tool itself, or rather the way it is adopted within the organisation? We believe Copilot can be designed in a conscious, structured way - one that avoids chaos from the start. During this webinar, we will show how to do exactly that.
Implementing Copilot in Dynamics 365 is not just about enabling AI features. It requires the right architecture, a structured approach to knowledge management and clearly defined use cases. These elements determine whether Copilot becomes real support for the business — or just another tool that creates frustration.
The most common challenges organisations face include:
- lack of consistent and up-to-date knowledge sources,
- Copilot responses disconnected from business process context,
- difficulties in controlling information quality and security,
- low adoption among end users.
We have a clear response to these challenges. During the webinar, we will show how to approach Copilot in D365 in a structured and predictable way - avoiding common mistakes and building a solution that is ready to scale from day one.
What will you learn during the webinar?
1. Why Copilot in D365 often fails to meet business expectations
- Where information chaos and inconsistent responses come from.
- How the lack of architecture and a knowledge strategy impacts user adoption.
2. Copilot architecture in Dynamics 365
- Which components really matter when designing the solution.
- Where out-of-the-box capabilities end and architectural responsibility begins.
3. Knowledge as the foundation of Copilot
- How to feed Copilot with meaningful business knowledge.
- How to organise information sources and keep them up to date.
4. Use case design
- How to define use cases aligned with real Dynamics 365 processes.
- Examples of scenarios that support users instead of confusing them.
5. Implementation best practices
- How to prepare the organisation for working with Copilot.
- How to avoid the most common pitfalls during pilot and scaling phases.
Why should you join?
- You will understand how to design Copilot in D365 in a conscious, structured way.
- You will learn how to prepare knowledge so Copilot responds in real business context, not generic answers.
- You will gain insights into best practices from real-world implementations.
- You will be better equipped to assess when Copilot delivers value — and when it only generates noise.
Speaker: Hubert Szczepaniak, Business Consultant at ANEGIS
Date: 11 February 2026
Time: 2:00 PM
Format: Online
Participation: Free
Join us!
