Product overview
Implement business processes and systems that are seamless, cost effective, fast, flexible and 100% customer orientated. Innovate with a modern and adaptable platform that delivers a consistent shopping experience by unifying digital, in-store, and back office operations.
Retail App overview
Harness the power of Azure Machine Learning to provide intelligent recommendations based on previous transactions as well as customer preferences. With the customer’s order history at their fingertips, sales associates can take advantage of upselling and cross-selling opportunities.
Why choose Dynamics 365 for Retail?
Preferred vendor
A survey asked 6,700 enterprise decision-makers worldwide about their ERP purchasing intentions. More than half chose Microsoft Dynamics as their preferred next investment.
Source: ICT Enterprise Insights 2013, Ovum Research.
Lower costs
Research by Panorama Consulting identified Microsoft Dynamics as the Tier 1 ERP solution with the lowest total cost of ownership.
Source: Clash of the Titans 2016, Panorama Consulting Solutions.
Market share
In the manufacturing industry Microsoft Dynamics has greater market share than other Tier 1 ERP vendors.
Source: The 2015 Manufacturing ERP Report, Panorama Consulting Solutions.
Speak to a Dynamics 365 for retail expert
If you're considering Microsoft Dynamics 365 for Retail, or just want more information, we're happy to answer all your questions.
Dynamics 365 for Retail capabilities
Unified commerce
- Boost revenue, customer satisfaction and brand loyalty with a seamless shopping experience across stores, web, mobile and call centres.
- Provide customers convenient and flexible purchasing options – in-store, pick up in other locations, or home delivery – with optimised ordering and fulfilment tools.
- Build brand loyalty with comprehensive omni-channel customer reward programs.
Effective merchandising
- Allocate and replenish inventory based on season, market demand, and competitive pressures.
- Manage product demand across all channels with central visibility of product information, categories, assortment, and pricing.
- Use flexible and responsive tools to build promotions by category, channel, season, loyalty and tier.
Flexible platform
- Adapt the application to changing needs with no-code visual editors, and tools to build and deploy web and mobile apps.
- Automate processes across Dynamics 365 applications and third-party systems through an extensible and flexible platform.
- Reduce the cost and complexity of operating a global infrastructure with the trusted Microsoft cloud platform providing state-of-the-art security and compliance.
Intelligent stores
- Reduce fulfilment costs and improve inventory utilisation with real-time product, customer, inventory, and order visibility.
- Reduce time of key store closing activities with automated and streamlined workflows.
- Enable more tailored product selection and recommendations with advanced analytics.
